The New Skills Needed For Superior Customer...

While core skills such as empathy, listening, responsiveness, remain key, with Digital Transformation, newer skills such as conversational writing, business analytics, business acumen to achieve business goals are becoming more critical #vodafone #customerservice

The New Skills Needed For Superior Customer...

Digital transformation is changing the face of business across industries. As a result, a whole new set of skills are necessary for the modern customer service organization to be successful.

---

Enterprise Social