Digital is the future for customer service

While almost everyone agrees Digital is the future for customer service, only 20% really use digital channels - why? #Vodafone

Digital is the future for customer service

Whilst digital is the future but this research reveals that traditional channels still account for the majority of customer contact. Many organisations are still trying to catch up to be properly equipped to meet widening demand on digital channels and finding it difficult to make sense of where and what to invest in.

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Enterprise Social